A judge in New Jersey has determined that the management of the 1-800-GAMBLER gambling helpline is to revert to the Council on Compulsive Gambling of New Jersey (CCGNJ), concluding the National Council on Problem Gambling’s (NCPG) oversight that lasted for three years.
The court order mandates that NCPG discontinue its association with the number by September 29, 2025. The NCPG had been running this helpline nationally through a $150,000-per-year agreement with CCGNJ, which lapsed in May. The two organizations have been in a conflict regarding the renewal terms since the beginning of the year, when CCGNJ suggested a one-year extension that NCPG refused.
The NCPG expressed disappointment regarding the ruling. “This judgment will significantly obstruct nationwide access to timely, confidential, and superior care for those seeking assistance with problem gambling by removing critical services from operation,” said the organization in a statement. “NCPG is preparing to file an appeal and has submitted an emergency request to the New Jersey Appellate Division aimed at preserving the current status while the matter is reviewed. The absence of access to problem gambling resources via 1-800-GAMBLER, even temporarily, could have dire consequences for individuals in urgent need,” they added.
James Tarnofsky, the legal representative for NCPG, emphasized the complexity of the transition. “The entire framework is interconnected with NCPG – including texting and chat services across 49 states and territories. It isn’t simply a matter of flipping a switch to transfer it to CCGNJ. There will be a disruption in services, leaving people without help during that time,” he stated.
While under NCPG’s oversight, the hotline aimed to provide 24/7 live human support and immediate connections to local resources. “Enhancing access is meaningless if the assistance provided isn’t effective, safe, and centered around the individual,” articulated NCPG communications director Cait Huble in August to Casino Reports.
The CCGNJ, which established the helpline back in 1983, has confirmed its intention to maintain operations of the number. “The helpline will never be discontinued,” asserted Executive Director Luis Del Orbe last month to SBC Americas.