Published on: October 8, 2025, 02:56h. 

Updated on: October 8, 2025, 03:07h.

• AGCO highlights operator’s oversight concerning player’s actions
• Player gambled $2.5 million, accumulating $230,000 in losses
• Player exhibited high-stakes gambling and significant losses

The Alcohol and Gaming Commission of Ontario has revealed that it is imposing a penalty of CAD $105,000 on Score Media and Gaming Inc. for reportedly failing to adhere to the province’s responsible gambling and player safeguarding regulations.

High-Risk Gambling Behavior

After a regulatory assessment, the AGCO found that a customer on the theScore platform gambled CAD $2.5 million, incurring losses of $230,000 in a span of eight months. This included almost $100,000 lost in the initial month of play. The player’s activity was characterized by frequent high-stakes gambling and increasing losses, indicating a significant risk for potential gambling-related issues.

As per AGCO reports, the individual consistently requested bonuses and displayed signs of distress to the operator’s VIP representative. These instances presented clear opportunities for theScore to intervene and mitigate the risks associated with this potentially harmful play.

Indicators of Distress

The AGCO contends that theScore did not implement effective responsible gambling measures and failed to perform due diligence. The operator overlooked warning signs, which included misleading income documents and an overreliance on the player’s self-reported information.

“Ensuring player protection is an essential obligation for any gambling operator wishing to operate in Ontario,” stated Dr. Karin Schnarr, Chief Executive Officer and Registrar of AGCO. “When operators do not uphold these crucial safer gambling practices, they not only violate the trust of their users but also jeopardize the credibility of Ontario’s regulatory igaming landscape.”

Score Media and Gaming Inc. has the option to contest the registrar’s ruling through the Licence Appeal Tribunal.

Multiple Industry Sanctions

The AGCO has issued fines to various operators over the previous year. Casino Days received a $54,000 fine for purportedly deceptive and high-risk bonus promotions last July. BetMGM was fined $110,000 in March for allegedly enticing new gambling clients with cash offers. NorthStar Gaming faced a $30,000 fine in November 2024 for not ensuring that its site, NorthStarbets.ca, was exclusively accessible to players in Ontario.